OpenVetMed

Privacy Policy

Last updated: January 4, 2025

1. Introduction

OpenVetMed ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered veterinary knowledge platform (the "Service").

By using the Service, you consent to the data practices described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Service.

2. Information We Collect

2.1 Information You Provide

  • Account Information: When you create an account, we collect your name, email address, and authentication credentials.
  • Professional Information: We may collect information about your veterinary license, specialty, and practice details.
  • Queries and Conversations: We collect the questions you ask and conversations you have with the AI assistant.
  • Feedback: Any feedback, comments, or suggestions you provide about the Service.

2.2 Information Collected Automatically

  • Usage Data: Information about how you use the Service, including features accessed, time spent, and interaction patterns.
  • Device Information: Browser type, operating system, device identifiers, and IP address.
  • Cookies and Similar Technologies: We use cookies and similar tracking technologies to maintain your session and preferences.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Provide the Service: To operate, maintain, and deliver the features and functionality of the Service.
  • Improve the Service: To understand how users interact with the Service and make improvements.
  • AI Model Training: We may use anonymized and aggregated query data to improve our AI models. You can opt out of this in your account settings.
  • Communication: To send service-related notices, updates, and promotional communications (with your consent).
  • Safety and Security: To detect, prevent, and respond to fraud, abuse, security risks, and technical issues.
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes.

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

  • Service Providers: With third-party vendors who perform services on our behalf, such as hosting, analytics, and customer support.
  • AI Infrastructure Providers: Queries may be processed by third-party AI providers (such as OpenAI, Anthropic, or Google) to generate responses. These providers are contractually bound to protect your data.
  • Legal Requirements: When required by law, subpoena, or other legal process, or to protect our rights, privacy, safety, or property.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
  • With Your Consent: We may share information with third parties when you give us explicit consent to do so.

5. Data Security

We implement appropriate technical and organizational security measures to protect your information, including:

  • Encryption of data in transit and at rest
  • Regular security assessments and penetration testing
  • Access controls and authentication mechanisms
  • Employee training on data protection practices

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. We may retain certain information for longer periods as required by law or for legitimate business purposes, such as:

  • Resolving disputes and enforcing our agreements
  • Complying with legal obligations
  • Maintaining security and preventing fraud

Conversation history is retained for 90 days by default. You can delete individual conversations or request deletion of all your data at any time.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request correction of inaccurate or incomplete information.
  • Deletion: Request deletion of your personal information, subject to certain exceptions.
  • Data Portability: Request a copy of your data in a structured, machine-readable format.
  • Opt-Out: Opt out of AI training on your data, marketing communications, or certain data processing activities.
  • Withdraw Consent: Where processing is based on consent, you may withdraw consent at any time.

To exercise these rights, please contact us at privacy@openvetmed.com.

8. Cookies Policy

We use cookies and similar technologies to enhance your experience on the Service:

  • Essential Cookies: Required for the Service to function properly, including authentication and security.
  • Preference Cookies: Remember your settings and preferences, such as theme and model selections.
  • Analytics Cookies: Help us understand how users interact with the Service to improve functionality.

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of the Service.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable law, including:

  • Standard Contractual Clauses approved by the European Commission
  • Adequacy decisions by relevant data protection authorities
  • Binding corporate rules where applicable

10. GDPR Compliance (EEA Users)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

  • Right to object to processing based on legitimate interests
  • Right to restrict processing in certain circumstances
  • Right to lodge a complaint with a supervisory authority

Our legal bases for processing include: contract performance, legitimate interests, legal compliance, and consent where applicable.

11. CCPA Compliance (California Residents)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

  • Right to know what personal information we collect and how it is used
  • Right to delete your personal information
  • Right to opt out of the sale of personal information (we do not sell personal information)
  • Right to non-discrimination for exercising your privacy rights

To exercise these rights, please contact us at privacy@openvetmed.com or call our privacy hotline.

12. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on the Service and updating the "Last updated" date. Your continued use of the Service after such changes constitutes your acceptance of the revised Privacy Policy.

14. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: privacy@openvetmed.com
Data Protection Officer: dpo@openvetmed.com
Address: OpenVetMed, Inc.